Experience
- Audi AG, Ingolstadt, Germany, 2008 – today
- Delivery of workshops for after sales professionals
- Development of “Customer Delight Program Managing Expectations” trainingDelivery of trainings for managers, sales and after sales professionals
- Delivery of train-the-trainer trainings
- Co-development of contents for “Brand Experience” trainings
- Delivery of trainings for national and international participants (Audi AG and NSCs
- Delivery of product launch trainings (A6, Q3, Q5) for national and international participants
- Development of Audi Intercultural Trainings (Australia, Czech Republic, Singapore, South Africa)
- Delivery of Audi Intercultural Trainings (Australia, Czech Republic, Singapore, South Africa)
- John Deere, Europe, 2006 - today
- Sales Trainings – Trainer
- Delivery of sales training for sales professionals
- Volvo, Köln, Germany, 2006
- Launch Training Volvo C30 – Trainer
- Delivery of Volvo C30 Trainings for managers and sales professionals
- Delivery of brand trainings for managers and sales professionals
- Ford, Köln, Germany, 2001 – 2004
- Process CRM Trainings – Trainer and Consultant
- Delivery of CRM trainings at the dealership
- Consulting of sales and and after sales professionals concerning CRM processes
- Consulting of sales managers and dealership managers concerning CRM processes
- Freelanced Coach and Trainer since 1999
- HypoVereinsbank, Munich, Germany (employed), 1997 - 1999
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Sharebroker and team leader
- Responsible for dealing with shares at Munich stock exchange
- Team leader of a team of 40 colleagues
Education
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Psychological Consultant and Business Coach, SGD, Darmstadt, Germany, 2011
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DISG Trainer, WIFI Linz, Austria, 1993
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Sales and Management Coach and Trainer, WIFI Linz, Austria, 1993
- Communications Trainer, Microsoft Academy, Unna, Germany, 1999
- Studies of Psychology at Ludwigs-Maximilian University in Munich, Germany 1994 – 1997
- Apprenticeship bank clerk at Commerzbank in Munich, Germany, 1992 – 1994